Integrated service policy in the Surabaya main port area to achieve marine defense empowerment

Harbor Order is everything that is related to the implementation of port functions to support the smooth, safe, and orderly flow of ship, passenger, and ship traffic. or goods, shipping safety and security, intra- and/or inter-modal movement, and encouraging the national and regional economy while still paying attention to regional spatial planning. Ports also carry out activities to provide port services, especially loading and unloading of goods and containers with appropriate increased volumes. This research aims to find an integrated service policy in the port area to achieve maritime defense empowerment. The type of research used is descriptive qualitative, with research analysis on policy implementation consisting of Content of Policy and Context of Implementation. Researchers also use the theory of Public Policy Implementation to establish a communication model for implementation analysis, with a very strong emphasis on what influences acceptance or rejection across layers of government. Data collection techniques using observation and interviews, and data analysis techniques using qualitative descriptive analysis follow four stages, namely data collection, data reduction, data presentation, and conclusions and verification. The results of this research are facts that:

·         The performance process for loading and unloading activities at the Port of Surabaya is to support the empowerment of maritime defense areas has gone quite well,

·         Performance results Loading and unloading activities at the Port of Surabaya to support the empowerment of maritime defense areas have been carried out well and can accommodate all port stakeholders.

·         The most appropriate policy model to support the implementation of integrated port services is to implement.

The Integrated Port Policy for Service Excellent (IPPSE) or High Technology Based Port Area Synergy Regulations and improve the Security and Comfort of Superior Services at Ports to support the empowerment of Indonesia's maritime defense areas.